To what extent do you find that the increasing use of call centres by important services such as utilities, insurance and banking affects your ability to make business arrangements?
Approximately how much time would you spend on average each day clearing email?
(1) How has pressure on your profit margins changed over the last six months?
Response
Total answers: 174
%
1. Increased substantially
20.1%
2. Increased a little
37.4%
3. Unchanged
29.3%
4. Fallen a little
11.5%
5. Fallen substantially
1.7%
(2) Over the next six months do you expect the pressure on your profit margins to:
Response
Total answers: 174
%
1. Increase substantially
9.8%
2. Increase a little
46.6%
3. Unchanged
24.1%
4. Fall a little
19%
5. Fall substantially
0.6%
(3) Over the past six months and ignoring any normal seasonal variation how have your holdings of cash and bank deposits changed?
Response
Total answers: 174
%
1. Fallen a lot
16.7%
2. Fallen a little
28.7%
3. Unchanged
27.6%
4. Up a little
23%
5. Up a lot
4%
(4) Over the past six months and ignoring any normal seasonal variation how has your borrowing from banks and other sources changed?
Response
Total answers: 174
%
1. Fallen a lot
4.6%
2. Fallen a little
12.1%
3. Unchanged
61.5%
4. Up a little
14.9%
5. Up a lot
6.9%
(5) How important do you feel it is to have a personal, well-informed point of contact at your bank?
Response
Total answers: 174
%
1.Very important
63.8%
2.
21.8%
3.
7.5%
4.
4.6%
5. Not important at all
2.3%
(6) To what extent do you find that the increasing use of call centres by important services such as utilities, insurance and banking affects your ability to make business arrangements?
Response
Total answers: 174
%
1. Significantly improves the efficiency
0.0%
2. Improves the efficiency
5.7%
3. No effect
10.3%
4. Reduces the efficiency
30.5%
5. Significantly reduces the efficiency
51.1%
6. No opinion
2.3%
(7) Have you seriously considered changing bank within the last 12 months?
Response
Total answers: 174
%
1. Yes
37.9%
2. No
62.1%
(8) Irrespective of your own situation, how difficult is it for businesses in general to switch banks?
Response
Total answers: 174
%
1. Very difficult
8%
2. Difficult
52.3%
3. straighforward
21.8%
4. Easy
2.3%
5. Very easy
1.1%
6. Don't know
14.4%
(9) In your opinion, how has the difficulty in switching banks changed in the last 12 months?
Response
Total answers: 174
%
1. Much more difficult
1.1%
2.More difficult
11.5%
3. Unchanged
47.7%
4. Easier
6.3%
5. Much easier
1.1%
6. Don't know
32.2%
(10) With reference to ‘Remote Meetings’, to what extent do you use conference call and or loudspeech phone and video link etc.
Response
Total answers: 174
%
1. More than once a week
2.3%
2. Weekly
6.9%
3. Monthly
9.8%
4. Quarterly
8%
5. Once or twice a year
24.1%
6. Never
48.9%
(11) In terms of efficiency of communication, how do such meetings compare with traditional face to face meetings?
Response
Total answers: 174
%
1. Much more efficient
2.3%
2. More efficient
12.6%
3. The same
6.3%
4. Less efficient
32.2%
5. Much less efficient
10.3%
6. Don't know
36.2%
(12) Approximately how much time would you spend on average each day clearing email?
