Survey Results
 
 
       

Survey BB-66 :
November’s survey asks for your views on recent profit margins, holdings, borrowing, call centres, banks, meetings and email?


Question NumberQuestion
Q1How has pressure on your profit margins changed over the last six months?
Q2Over the next six months do you expect the pressure on your profit margins to:
Q3Over the past six months and ignoring any normal seasonal variation how have your holdings of cash and bank deposits changed?
Q4Over the past six months and ignoring any normal seasonal variation how has your borrowing from banks and other sources changed?
Q5How important do you feel it is to have a personal, well-informed point of contact at your bank?
Q6To what extent do you find that the increasing use of call centres by important services such as utilities, insurance and banking affects your ability to make business arrangements?
Q7Have you seriously considered changing bank within the last 12 months?
Q8Irrespective of your own situation, how difficult is it for businesses in general to switch banks?
Q9In your opinion, how has the difficulty in switching banks changed in the last 12 months?
Q10With reference to ‘Remote Meetings’, to what extent do you use conference call and or loudspeech phone and video link etc.
Q11In terms of efficiency of communication, how do such meetings compare with traditional face to face meetings?
Q12Approximately how much time would you spend on average each day clearing email?

(1) How has pressure on your profit margins changed over the last six months?
ResponseTotal answers: 174
%
1. Increased substantially20.1%
2. Increased a little37.4%
3. Unchanged29.3%
4. Fallen a little11.5%
5. Fallen substantially1.7%

(2) Over the next six months do you expect the pressure on your profit margins to:
ResponseTotal answers: 174
%
1. Increase substantially9.8%
2. Increase a little46.6%
3. Unchanged24.1%
4. Fall a little19%
5. Fall substantially0.6%

(3) Over the past six months and ignoring any normal seasonal variation how have your holdings of cash and bank deposits changed?
ResponseTotal answers: 174
%
1. Fallen a lot16.7%
2. Fallen a little28.7%
3. Unchanged27.6%
4. Up a little23%
5. Up a lot4%

(4) Over the past six months and ignoring any normal seasonal variation how has your borrowing from banks and other sources changed?
ResponseTotal answers: 174
%
1. Fallen a lot4.6%
2. Fallen a little12.1%
3. Unchanged61.5%
4. Up a little14.9%
5. Up a lot6.9%

(5) How important do you feel it is to have a personal, well-informed point of contact at your bank?
ResponseTotal answers: 174
%
1.Very important63.8%
2.21.8%
3.7.5%
4.4.6%
5. Not important at all2.3%

(6) To what extent do you find that the increasing use of call centres by important services such as utilities, insurance and banking affects your ability to make business arrangements?
ResponseTotal answers: 174
%
1. Significantly improves the efficiency 0.0%
2. Improves the efficiency5.7%
3. No effect10.3%
4. Reduces the efficiency30.5%
5. Significantly reduces the efficiency51.1%
6. No opinion2.3%

(7) Have you seriously considered changing bank within the last 12 months?
ResponseTotal answers: 174
%
1. Yes37.9%
2. No62.1%

(8) Irrespective of your own situation, how difficult is it for businesses in general to switch banks?
ResponseTotal answers: 174
%
1. Very difficult8%
2. Difficult52.3%
3. straighforward21.8%
4. Easy2.3%
5. Very easy1.1%
6. Don't know14.4%

(9) In your opinion, how has the difficulty in switching banks changed in the last 12 months?
ResponseTotal answers: 174
%
1. Much more difficult1.1%
2.More difficult11.5%
3. Unchanged47.7%
4. Easier6.3%
5. Much easier1.1%
6. Don't know32.2%

(10) With reference to ‘Remote Meetings’, to what extent do you use conference call and or loudspeech phone and video link etc.
ResponseTotal answers: 174
%
1. More than once a week2.3%
2. Weekly6.9%
3. Monthly9.8%
4. Quarterly8%
5. Once or twice a year24.1%
6. Never48.9%

(11) In terms of efficiency of communication, how do such meetings compare with traditional face to face meetings?
ResponseTotal answers: 174
%
1. Much more efficient2.3%
2. More efficient12.6%
3. The same6.3%
4. Less efficient32.2%
5. Much less efficient10.3%
6. Don't know36.2%

(12) Approximately how much time would you spend on average each day clearing email?
ResponseTotal answers: 174
%
1. Quarter of an hour17.2%
2. Quarter to half an hour35.1%
3. Half an hour to one hour30.5%
4. Over an hour17.2%