Survey Results
 
 
       

Survey BB-56 :
The first Business Barometer of 2003 asks a series of questions on Customer Feedback and seeks your views on the impact of House Price Changes, New Product Developments, Seeking Reliable Information, Economic Uncertainty, the Euro, Sales and Exports.


Question NumberQuestion
Q1To what extent is rising economic uncertainty and the prospect of war with Iraq likely to affect your investment plans?
Q2In your opinion, to what extent would a fall in house prices affect your market?
Q3Has the value of your exports increased or decreased compared to the same period last year?
Q4In November and December, were your sales in 2002 compared to 2001:
Q5For the first three months of 2003, compared with the same period in 2002, do you expect your sales to be:
Q6To what extent has the introduction of the Euro affected your business?
Q7How do you feel the adoption of the Euro in the UK would affect your business prospects?
Q8How competitive is the market confronting your business?
Q9Do you have a formal system for the collection of customer feedback?
Q10How valuable is the information gained from customer feedback in maintaining competitive advantage?
Q11With today's emphasis on the importance of innovation, to what extent do you rely upon new developments in the products and services you provide to sustain your business?
Q12To whom or where are you most likely to look for reliable information on developments and trends in your industry/market ?

(1) To what extent is rising economic uncertainty and the prospect of war with Iraq likely to affect your investment plans?
ResponseTotal answers: 179
%
1. increase a lot4.5%
2. increase a little9.5%
3. no effect53.1%
4. decrease a little24%
5. decrease a lot8.9%

(2) In your opinion, to what extent would a fall in house prices affect your market?
ResponseTotal answers: 179
%
1. highly 3.4%
2.12.3%
3.14%
4.16.2%
5. not at all49.7%
6. don't know4.5%

(3) Has the value of your exports increased or decreased compared to the same period last year?
ResponseTotal answers: 179
%
1. much higher 2.2%
2.10.1%
3.20.1%
4.7.3%
5. much lower 6.1%
6. not applicable54.2%

(4) In November and December, were your sales in 2002 compared to 2001:
ResponseTotal answers: 179
%
1. much more buoyant 10.6%
2. more buoyant 34.6%
3. the same 25.7%
4. less buoyant 22.9%
5. much less buoyant6.1%

(5) For the first three months of 2003, compared with the same period in 2002, do you expect your sales to be:
ResponseTotal answers: 179
%
1. much more buoyant 7.3%
2. more buoyant 40.2%
3. the same31.8%
4. less buoyant 19%
5. much less buoyant1.7%

(6) To what extent has the introduction of the Euro affected your business?
ResponseTotal answers: 179
%
1. highly2.2%
2.5.6%
3.12.8%
4.14.5%
5. not at all64.8%

(7) How do you feel the adoption of the Euro in the UK would affect your business prospects?
ResponseTotal answers: 179
%
1. very helpful8.9%
2. helpful 30.7%
3. no effect 38%
4. unhelpful 14.5%
5. very unhelpful 7.8%

(8) How competitive is the market confronting your business?
ResponseTotal answers: 179
%
1. highly competitive38.5%
2.39.7%
3.17.9%
4.3.4%
5. not at all competitive0.6%

(9) Do you have a formal system for the collection of customer feedback?
ResponseTotal answers: 179
%
1. yes46.4%
2. no53.6%

(10) How valuable is the information gained from customer feedback in maintaining competitive advantage?
ResponseTotal answers: 179
%
1. very valuable 40.8%
2.27.9%
3.22.9%
4.6.1%
5. not valuable at all2.2%

(11) With today's emphasis on the importance of innovation, to what extent do you rely upon new developments in the products and services you provide to sustain your business?
ResponseTotal answers: 179
%
1. highly25.1%
2.36.3%
3.20.7%
4.12.3%
5. not at all5.6%

(12) To whom or where are you most likely to look for reliable information on developments and trends in your industry/market ?
ResponseTotal answers: 179
%
1. Business Support Agencies 6.1%
2. your competitors 2.2%
3. the media 17.9%
4. your own research and development 49.7%
5. trade fairs 10.1%
6. other 10.6%
7. not applicable3.4%