University of Nottingham (c)2005

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Survey BB103 December 2006 :

The December survey seeks your views on responsibilities that banks have to their smaller business customers, comparing the charges and services of alternative banks, upgrading your IT system and ‘WiFi’ technology plus the usual quarterly trends questions.


Question NumberQuestion
Q1A recent survey highlighted the responsibilities that banks have to their smaller business customers. To what extent are you aware of the ‘Business Banking code’?
Q2To what extent do you compare the charges and services of alternative banks to those of your present bank?
Q3Are you more likely to compare the charges and services of banks than you were two years ago?
Q4Recent research has found that investing in new information technology is more frightening for many small business owners than getting married or buying a house. Do you find the prospect of upgrading/replacing your IT system a daunting one?
Q5To what extent do you consider that the development of ‘WiFi’ technology (wireless connectivity) is likely to be beneficial to your business either now or in the future?
Q6To what extent do you believe that greater public investment in the creation of ‘WiFi’ hotspots (access points to wireless connectivity) is money well spent?
Q7How often do you expect to upgrade your computer hardware?
Q8To what extent is your business constrained by skill shortages?
Q9To what extent is your business constrained by a lack of finance?
Q10To what extent is your business constrained by low market demand?
Q11Over the last 3 months, has your business:-
Q12Over the next 3 months, do you expect your business to:

(1) A recent survey highlighted the responsibilities that banks have to their smaller business customers. To what extent are you aware of the ‘Business Banking code’?
ResponseTotal answers: 130
%
1. Highly aware3.1%
215.4%
327.7%
430.8%
5. Totally unaware.23.1%

(2) To what extent do you compare the charges and services of alternative banks to those of your present bank?
ResponseTotal answers: 130
%
1. Highly4.6%
216.9%
321.5%
428.5%
5. Not at all28.5%

(3) Are you more likely to compare the charges and services of banks than you were two years ago?
ResponseTotal answers: 130
%
1. Much more likely 11.5%
2. More likely 27.7%
3. Neither more nor less likely 56.9%
4. Less likely 3.1%
5. Much less likely0.8%

(4) Recent research has found that investing in new information technology is more frightening for many small business owners than getting married or buying a house. Do you find the prospect of upgrading/replacing your IT system a daunting one?
ResponseTotal answers: 130
%
1. Yes 30%
2. No67.7%
3. Not applicable2.3%

(5) To what extent do you consider that the development of ‘WiFi’ technology (wireless connectivity) is likely to be beneficial to your business either now or in the future?
ResponseTotal answers: 130
%
1. Highly 20%
226.2%
327.7%
417.7%
5. Not at all8.5%

(6) To what extent do you believe that greater public investment in the creation of ‘WiFi’ hotspots (access points to wireless connectivity) is money well spent?
ResponseTotal answers: 130
%
1. Highly16.9%
224.6%
333.1%
416.2%
5. Not at all9.2%

(7) How often do you expect to upgrade your computer hardware?
ResponseTotal answers: 130
%
1. Half yearly  0.0%
2. yearly 10.8%
3. every 2 years 20%
4. 2-4 years 53.8%
5. 4 years or more 15.4%

(8) To what extent is your business constrained by skill shortages?
ResponseTotal answers: 130
%
1 Highly4.6%
230%
323.8%
422.3%
5 Not at all19.2%

(9) To what extent is your business constrained by a lack of finance?
ResponseTotal answers: 130
%
1 Highly13.8%
223.1%
323.8%
421.5%
5 Not at all17.7%

(10) To what extent is your business constrained by low market demand?
ResponseTotal answers: 130
%
1 Highly16.9%
223.8%
327.7%
420.8%
5 Not at all10.8%

(11) Over the last 3 months, has your business:-
ResponseTotal answers: 130
%
Expanded significantly (more than 10%)10.8%
Expanded somewhat (between 5% to 10%)33.1%
Remained static45.4%
Declined somewhat (between 5% to 10%)7.7%
Declined significantly (more than 10%)3.1%

(12) Over the next 3 months, do you expect your business to:
ResponseTotal answers: 130
%
Expand significantly (more than 10%)9.2%
Expand somewhat (between 5% to 10%)40%
Remain static43.1%
Decline somewhat (between 5% to 10%)6.2%
Decline significantly (more than 10%)1.5%